Overview
Due to nature of the plants, we do not accept any return, however we do offer a refund or resend the plants. Our refund and resend policy lasts 7 days after the plants being shipped from Indonesia. If 7 days have passed, we can’t offer you a refund or resend.
To be eligible for a refund or resend, It is mandatory to send us your unboxing video via e-mail, failed to do so all the claims made will be rejected. Your item must be in the same condition that you received it. It must also be in the original packaging.
Once you send us your claim, our team will analyze the unboxing video and notify you of the approval or rejection of your claim. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jardinier.id@gmail.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Resend / Plants Replacement
If you choose to resend or requesting some replacement of the plant, then you agree to be charged for new Shipping cost and Phytosanitary Certificate. However, we only replace the plants if they are 90% defective or damaged.
You will be responsible for paying for your own shipping costs for replacement plants. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
By placing order, you are agree for all the terms and conditions.
Need help?
Contact us at jardinier.id@gmail.com for questions related to refunds and returns.